FAQ

1. What are the conditions for Cash on Delivery (COD) payment?

You can pay through Cash on Delivery (COD) for transactions up to Rs. 50,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’.
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
  • In the Payment Information form, select “Cash on Delivery”.
  • Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page.
  • Your package will be delivered via courier.
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.
2. Are there any additional charges for cash on delivery for e.g. Cash handling charges?

There are no additional charges for Cash on Delivery orders except for Courier Charges which are 250-300 depends on city.

3. Do shipping charges vary with the weight of the order ?

As per courier arrangements, the cost of shipping increases with the weight of the order.

4. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
5. What is the delivery time?

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

6. What could be the reasons of delayed delivery of my order?

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7. How do I check the delivery status?

All items sold on biyyaz.com are delivered through reputed courier partners. Once dispatched, You can contact on whatsapp at 0316-4122844 to delivery status.

8. How shall I make a payment?

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, Jazz Cash)
9. Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Gul Ahmed store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.